DAX Ticket Backlog Measure

Counts tickets that are still open as of the last date in the current filter context, a snapshot measure.

Projects and SupportAdvancedbacklogsemi-additivetickets

DAX code

Ticket Backlog =
CALCULATE(
    COUNTROWS('Tickets'),
    'Tickets'[CreatedDate] <= MAX('Date'[Date]),
    OR('Tickets'[ClosedDate] > MAX('Date'[Date]), ISBLANK('Tickets'[ClosedDate]))
)

Notes

This is a snapshot measure - show it at a single date, not summed across a date range.

Requirements

How to use this measure

  1. In Power BI Desktop, select the table that should hold the measure and choose New measure on the ribbon.
  2. Paste the code, then replace the placeholder table and column names with your own. The My table names fields above do this for you.
  3. Run it through the DAX Formatter if you want it laid out in your team's style.

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More DAX resources

Browse all 175 measures in the Power BI DAX Measures Library, or search the library for something similar to Ticket Backlog.