DAX First Response Time Measure

Averages the number of hours between a ticket being created and receiving its first reply.

Projects and SupportIntermediatefirst responseaveragetickets

DAX code

First Response Time (Hours) =
AVERAGEX(
    'Tickets',
    DATEDIFF('Tickets'[CreatedDateTime], 'Tickets'[FirstResponseDateTime], HOUR)
)

Notes

Replace the column names with your own created and first-response timestamp columns.

Requirements

How to use this measure

  1. In Power BI Desktop, select the table that should hold the measure and choose New measure on the ribbon.
  2. Paste the code, then replace the placeholder table and column names with your own. The My table names fields above do this for you.
  3. Run it through the DAX Formatter if you want it laid out in your team's style.

Related DAX measures

More DAX resources

Browse all 175 measures in the Power BI DAX Measures Library, or search the library for something similar to First Response Time.