DAX Average Resolution Time Measure

Averages the number of days between a ticket being created and being closed.

Projects and SupportIntermediateresolution timeaveragetickets

DAX code

Average Resolution Time (Days) =
AVERAGEX(
    FILTER('Tickets', NOT ISBLANK('Tickets'[ClosedDate])),
    DATEDIFF('Tickets'[CreatedDate], 'Tickets'[ClosedDate], DAY)
)

Notes

Open tickets (no ClosedDate) are excluded from the average by the FILTER.

Requirements

How to use this measure

  1. In Power BI Desktop, select the table that should hold the measure and choose New measure on the ribbon.
  2. Paste the code, then replace the placeholder table and column names with your own. The My table names fields above do this for you.
  3. Run it through the DAX Formatter if you want it laid out in your team's style.

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More DAX resources

Browse all 175 measures in the Power BI DAX Measures Library, or search the library for something similar to Average Resolution Time.