DAX code
Reopen Rate =
VAR ReopenedTickets = CALCULATE(COUNTROWS('Tickets'), 'Tickets'[WasReopened] = TRUE)
VAR ClosedTickets = CALCULATE(COUNTROWS('Tickets'), 'Tickets'[Status] = "Closed")
RETURN
DIVIDE(ReopenedTickets, ClosedTickets)DAX Reopen Rate Measure
Expresses the percentage of closed tickets that were later reopened.
My table names
Type your table and column names once. Every measure below updates.
Notes
Replace 'Tickets'[WasReopened] with whatever flag or reopen-count column your ticketing system tracks.
Requirements
- A Tickets table with status and reopen flag columns.
How to use this measure
- In Power BI Desktop, select the table that should hold the measure and choose New measure on the ribbon.
- Paste the code, then replace the placeholder table and column names with your own. The My table names fields above do this for you.
- Run it through the DAX Formatter if you want it laid out in your team's style.
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