DAX SLA Met % Measure

Expresses the percentage of tickets resolved within their service level agreement target.

Projects and SupportIntermediateslapercentagetickets

DAX code

SLA Met % =
VAR MetSLA = CALCULATE(COUNTROWS('Tickets'), 'Tickets'[ResolutionDays] <= 'Tickets'[SLATargetDays])
RETURN
    DIVIDE(MetSLA, COUNTROWS('Tickets'))

Notes

Replace the column names with your own resolution time and SLA target columns.

Requirements

A Tickets table with resolution time and SLA target columns.

How to use this measure

In Power BI Desktop, select the table that should hold the measure and choose New measure on the ribbon.
Paste the code, then replace the placeholder table and column names with your own. The My table names fields above do this for you.
Run it through the DAX Formatter if you want it laid out in your team's style.

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