DAX CSAT % Measure

Notes

Assumes a Survey table with a 1-5 satisfaction score, where 4 and 5 count as satisfied.

Requirements

• A Survey table with a 1-5 satisfaction score column.

How to use this measure

1. In Power BI Desktop, select the table that should hold the measure and choose New measure on the ribbon.
2. Paste the code, then replace the placeholder table and column names with your own. The My table names fields above do this for you.
3. Run it through the DAX Formatter if you want it laid out in your team's style.

Related DAX measures

• NPS (Net Promoter Score)Calculates Net Promoter Score as the percentage of promoters minus the percentage of detractors.
• Likert Scale AverageAverages numeric Likert-scale survey responses across the current filter context.
• Coefficient of VariationExpresses standard deviation as a percentage of the mean, for comparing variability across differently-scaled measures.
• Mode (Most Frequent Value)Returns the most frequently occurring value in a column across the current filter context.
• Z-ScoreCalculates how many standard deviations a value is from the mean, for spotting outliers.

More DAX resources

Browse all 175 measures in the Power BI DAX Measures Library, or search the library for something similar to CSAT %.